Success to us is about being valuable to you. We know you have a choice of diagnostic suppliers. So, we offer you more than just great quality and good value. We offer you experience, innovation, reliability and support.

We have direct, hands on experience of managing the laboratory environment. We can give you honest, well informed advice that is relevant to your situation. We are here to save you time as well as money.

"...provides the right mix of information and personal follow up, combined with competitive pricing..."

We know that your needs are continually developing and changing. We believe it is in both our interests to keep informed about the latest innovations and to initiate research and development. Innovation can mean cheaper, faster or better solutions for you. We want to make sure that you benefit from all that the latest developments have to offer.

Reliability can be critical in your field, both in terms of the diagnostic products you choose to use and the quality of service we offer you. We are careful about who we choose to represent and insist on high quality products we know you can rely on. We have a team of people that are both professional and easy to deal with but also provide prompt service and excellent technical support.

"The staff are always professional, pleasant and helpful. Prompt technical support and backup is available when required."

We want to make life easy for you. We have put a lot of thought and energy into how we support you. We work at understanding the problems you face, we share our knowledge, draw on our experience to offer relevant solutions and understand the importance of responding promptly and following through.

"This is a company that listens to what we are saying and goes out of its way to make life easier for us. Suggestions for product and workflow management have proved to be very useful as well as cost saving."

Ngaio Diagnostics Mission Statement:

As a company, we have a mission statement that sums up our business principles.

"To be a highly valued business partner, providing quality solutions for medical laboratory diagnostic needs, other microbiology applications and point of care diagnostics. We will continue to exceed our customers' expectations through a commitment to innovation and a focus on value, reliability and support".

How do we measure up to our Mission Statement?

In 2003 Ngaio entered the Commerce Nelson Business Awards with pleasing results. Ngaio was a finalist in the Service Excellence category, Innovation category and Large Business category.

If quality, value for money and service excellence are important to you too, contact us. We may have a great deal in common.