Terms and Conditions:
General Website Terms & Conditions
This website (www.ngaio.co.nz) is owned and administered by Ngaio Diagnostics Limited, “Ngaio Diagnostics”.
We have provided this website for your use, subject to the terms and conditions listed below. Please read these carefully. By using our website, you agree to be bound by these terms and conditions.
We reserve the right to amend these terms and conditions at any time, we therefore recommend that you review these terms and conditions each time you visit the website.
These terms and conditions are governed by and will be construed in accordance with the laws of New Zealand and you submit to the non-exclusive jurisdiction of the Courts of New Zealand. If at any time we do not enforce any of these terms and conditions or grant you time or other indulgence, we will not be construed as having waived that term or condition or our rights to later enforce that or any other term or condition. Further, if any part or provision of these terms and conditions is deemed to be invalid, unenforceable or illegal, the remaining provisions shall remain in full force and effect.
If you have any questions or concerns in relation to the website or these terms and conditions please Contact Us
Users outside New Zealand:
Our website is operated by us from New Zealand. The information on our website may not be appropriate or available for use in other jurisdictions. If you choose to access our website from a jurisdiction other than New Zealand, you do so on your own initiative and you are responsible for compliance with any applicable laws of that jurisdiction.
When you place an order on our website, you are making an offer to buy the goods and/or services. When you place an order, you will be required to provide details to enable us to fulfil and delivery the order to you.
We have made every effort to display the products featured as accurately as possible. The equipment you use to view our website may impact on the display of our products. The product descriptions shown on our website are correct to the best of our knowledge, however if you find that there is a mistake in the description, we would be grateful if you informed us of this error so we can amend it with immediate effect.
The product images displayed on our website are to our understanding a fair reflection of the physical products. However, we cannot guarantee that the appearance and colours of the products shown is an exact replica to the appearance and colours of the product itself. The category images contained on our website are for display purposes only and we do not necessarily sell the products that feature within them. Please check the manufacturer’s instructions and/or packing to ensure the product is appropriate.
The website is provided for our customers to buy or find out more about our products and services. Products displayed may not be available either at our physical location or available to purchase through our website.
We reserve the right to limit quantities or limit the number of products customers can purchase in a single transaction.
If you are not the end-user you confirm that you have authority to bind any person or company on behalf of whom you are using our website. If you purchase products for business use you will not be entitled to the benefit of the warranties which usually apply to individual consumers.
All COVID rapid antigen test products on our website are sold for domestic use only; if you purchase these products for business use you will not be entitled to the benefit of the warranties which usually apply to individual consumers.
We reserve the right to adjust prices, offers and specifications of goods before you order.
Pricing & Promotions
Prices are displayed in New Zealand dollars, inclusive of goods and services tax (GST). We have made every effort to provide accurate pricing information on our website. In the event of a pricing error on our website, the inaccurate price will not be honoured at our physical location, and we reserve the right to cancel any orders placed on our online store.
Ngaio Diagnostics reserve the right to change any aspect of our product information at any time without notice.
Promotions: Promotions are available only while stocks last. Discounts are off the regular retail price and not available in conjunction with any other offer. These may replace other offers. You get the better deal! Some items may not be held in stock at Ngaio Diagnostics and may require a waiting period for delivery. Not all products shown in promotional materials may be purchased online or in store.
Products displayed on our website are subject to availability in our physical location and online store. We have made every effort to provide accurate stock availability information on our website, however, we do not guarantee that if a product is classified as being “in stock” that stock will be available to purchase at our physical site or online.
Ngaio Diagnostics are committed to providing you with a safe and secure shopping experience.
All payments completed via our website are encrypted to protect our customers.
We have made every reasonable effort to ensure the accuracy of information provided on our website, however, errors and omissions may occur. Ngaio Diagnostics does not accept any liability, direct or indirect, for any loss or damage which may directly or indirectly result from any advice, opinion, information, representation or omission whether negligent or otherwise, contained on this website and any other website linked to this website. You are solely responsible for the actions you take in reliance on the content on, or accessed, through this site.
Ngaio Diagnostics makes no representations or warranties of any kind, express or implied as to the operation of this site or the accuracy of information, content, materials or products included on this site, except as otherwise provided under applicable New Zealand law.
Ngaio Diagnostics reserve the right to change any aspect of the website at any time without notice.
Third Party Websites
For your convenience we may provide links to third party websites. Ngaio Diagnostics are not responsible for the condition or content of those sites. Ngaio Diagnostics make no representation or warranties of any kind as to the operation (including privacy and security) or accuracy of information or content on third party websites.
You access those websites and/or use the site’s products and services solely at your own risk. Ngaio Diagnostics are not liable for any loss or damage arising from your use of these websites.
Terms of Sale
In addition to the above General Website Terms and Conditions, the following terms and conditions of sale apply to all purchases by you through our website. By completing a purchase order you are stating that you agree to be bound by all of these terms and conditions.
Acceptance of Orders: Dispatch of orders is subject to stock availability and you will be advised if a product is unavailable. To the maximum extent permitted by law, we will not be liable to any person if we decline to fulfil, or are unable to fulfil, an order.
Prices: We will charge you the retail price shown on the website at the time you submit your order.
Payment: Credit Card Payment
Credit card and debit card payments are securely processed by Stripe, a PCI compliant payment provider. Payment is taken when you submit your order.
We contract a number of courier and delivery partners for our deliveries. We currently only supply to New Zealand addresses. Please ensure the delivery address and receiver’s name for your order is accurate and complete (including any business name if shipping to a work address) as we may be unable to change these details once the order has been placed. We will not take responsibility for any orders that go missing due to incorrect delivery information provided by you. We will endeavour to deliver goods on the agreed delivery dates but, to the maximum extent permitted by law we will not be held liable for late delivery.
Delivery to rural addresses or delivery of dangerous goods may take longer in some areas. Delivery will be deemed to have been made when the goods arrive at the delivery point agreed with you, or, if you are to arrange delivery, when the goods are available for collection by you.
You must notify us within 8 days of the dispatch date (as stated in the email we send confirming dispatch) if you have not received an item. Risk in the goods will pass to you on delivery.
Any return of goods is subject to our returns policy available as a link on the Ngaio Diagnostics online store homepage.
Once your order is confirmed we are unable to change or cancel any aspects of your order. Please carefully check your order details before completing payment of the order. In order to protect our customers and services, we reserve the right to cancel orders or request other methods of payment for orders received.
Consumer Guarantees Act
Nothing in these terms and conditions will limit or affect your rights as a consumer under the Consumer Guarantees Act 1993 to the extent that such limitation or other contracting out is prohibited by that Act.
Limitation of Liability
To the maximum extent permitted by law:
- we exclude all warranties, descriptions, representations or conditions in relation to the goods and/or services provided by us implied by law, trade, custom or otherwise;
- where goods are advertised with reference to photograph(s) we will endeavour to deliver the corresponding goods, however we do not warrant that the goods we deliver to you will be identical to those displayed in the photograph(s);
- our liability for any claim, damages, loss or expense related to the supply by use of goods or services is limited to the cost paid by you for such good or services;
- we will not be liable, whether in contract, tort (including negligence) or otherwise for any indirect, consequential or special loss or damage, or loss of profits, loss of data, loss of savings and loss of opportunity.
We reserve the right to remove, suspend or make changes to our website at any time, without prior notice.
We reserve the right to change these terms and conditions without notice. By using this site, you agree to be bound by the terms and conditions and it is your responsibility that you check to ensure you are aware of the current terms and conditions.